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- <h1>The Virtual Supermarket</h1>
- <P>
- The supermarket is an obvious candidate for the virtual treatment.
- How much better to be able to order your baked beans via a PC
- rather than having to navigate a loaded trolley through aisles
- crowded with slow-moving pensioners and screaming brats. So is
- anyone taking the idea seriously?
- <P>
- In the USA, online supermarkets are, if not exactly taking off,
- then at least hovering slightly above ground level. The Smart
- Food Co-op <a href="http://foodcoop.com/">http://foodcoop.com/</a>, for example, serves the MIT
- campus and its immediate environs in the Boston area. Although
- it's got a colourful home page with a graphical representation
- of a shopping trolley, it doesn't do anything excessively dweeby,
- such as saying: 'Click here to see . gif image of carrot.' Instead,
- customers browse textual product listings, searching goods by
- alphabetical order or by category. There are over 1,500, including
- meat, dairy products, seafood and vegetables. You can enter the
- word 'pasta', for instance, and the system will display a list
- of all durum wheat-related products. Then you simply click on
- those you want, and the selected items are 'loaded' into your
- virtual shopping basket. Thereafter, if you live on the MIT campus,
- the stuff will be delivered to your door. If you live nearby,
- you can collect the packed grocery bags from a central depot.
- Payment is COD.
- <P>
- Not on the Internet itself, but online, is the Baltimore-based
- Metro Food Markets. Every month, the company distributes CD-ROM
- based copies of their 'Virtual Shopping Program' to local addresses.
- Whenever a customer gets the urge to purchase, he fires up the
- program, which automatically dials into Metro's computer and downloads
- the latest price list. This done, he can log on, browse virtual
- aisles and put goods in a virtual shopping trolley. When the shopping
- trip is complete, the order is transmitted to the Metro store
- that's closest to the customer, and he then collects. Otherwise,
- he can have it delivered for an additional $8.
- <P>
- How depressingly different it is in the UK. Although Sainsbury
- and Tesco are on the web, the only goods they currently sell online
- are booze, flowers, and the occasional tacky gift item. And according
- to them, this is the way things are likely to stay. Why? Quite
- simply, it all boils down to delivery problems. And a major cultural
- difference between here and America.
- <P>
- For years in the US, people have been able to go into supermarkets,
- make their purchases, and then have them delivered to their door.
- So the all-important distribution infrastructure is there already.
- Not so here. If online grocery shopping is going to work in Britain,
- the major supermarket chains are going to have to invest millions
- in vans and trucks to get their beans and carrots to us. To be
- quite honest, I'm certain they'd rather spend the money building
- new out-of-town hypermarkets. So I suspect that if online grocery
- shopping ever does make it big this side of the Pond, it will
- due entirely to the efforts of independent outfits, such as the
- 'Supermarket on Wheels' <a href="mailto:softcare@areti.demon.co.uk">softcare@areti.demon.co.uk</a> that I discussed
- in a 'Sounding Off' column a few months back.
- <P><ul><ul>
- <li><a href="focus.htm">Focus</a>
- <li><a href="focus2.htm">Focus2</a>
- <li><a href="focus3.htm">Focus3</a>
- <li><a href="focus4.htm">Focus4</a>
- <li><a href="focus5.htm">Focus5</a>
- <li><a href="focus6.htm">Focus6</a>
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